Refund policy

RETURN / REFUND POLICY

We hope you love your items

 

But, if they’re not quite right

We accept returns and exchanges.

 

To be returned, items need to be 

Clean, unworn and with all original packaging.

Pointe shoes need to be unsewn.

Tights need to be unopened/not tried on.

Please do not use the shoe boxes as shipping boxes. 

 

Request your return within 30 days of receiving your order.

Send your items back to us within 30 days of your return request approval.

 

Customers pay their own return shipping costs.

Customers may choose their method of shipping.

We recommend USPS or UPS.

We refund item purchase prices. We do not refund shipping fees.

 

 

REQUEST A RETURN, EXCHANGE OR REFUND

To submit a return request:

 

Click the profile icon at the top of the Movement Connection page (in between the magnifying glass and the shopping bag).

 

Log in to your account:

    In the "Email" field, enter your email address, and then click "Continue".

    In your email account, open the email sent from our store and copy the six-digit verification code included in the email.

    Go back to the online store, and then enter a six-digit verification code.

 

Click the order that you want to submit the return for.

    If your order has more than one item, then select the items that you want to return.

    Select a return reason and add a note for the store.

    Click "Submit request".

 

Look for an email from us with instructions on how to return your items.

 

OR

 

Email or call us

 

               customerservice@movementconnection.com

 

               (877) 963-3102

 

With your order number and return request details.

 

Then, look for a reply email or call from us with instructions on how to return your items.